Shipping and Returns

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Shipping

Because all of our items are handmade, please allow 2-8 days for items to ship. When your package is on the way, you should receive an email with a tracking number included. If you do not receive an email within 8 days of placing your order and have not heard from a member of our team, please contact us so we may assist you. At this time we do not offer expedited shipping rates. We apologize for the inconvenience. 

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Exchanges

We offer exchanges or store credit on all purchases except for market exclusives, market/pop-up purchases or customized products. An email regarding reason for your exchange MUST be received within 7 days of delivery date. This timeframe ensures pieces are not worn and sent back. Please note if you would like to exchange your piece, you are responsible for all shipping costs associated with your exchange. 

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Returns and Refunds

At this time we offer returns and refunds on a case by case basis. If you believe you qualify for a refund please contact us. Please understand we may require proof if a claim is made regarding damaged or broken products. Contact us by emailing  vivaclaircollection@gmail.com

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